Managed Payments & Paystack Integration Terms

1. Two payment models

Linc Managed Payments: available as the standard higher-service payment option for qualifying Starter Stores (up to 25 active products). The standard Linc commission is 6% of each successful transaction, in addition to payment-provider processing fees and any applicable taxes/charges. Eligible merchant proceeds are administered by Linc Solutions and are ordinarily scheduled for settlement within an estimated 7–14 business-day window, subject to these terms.

Verified Merchant Payments: available to merchants who successfully complete Paystack merchant onboarding and provide an approved merchant/subaccount arrangement. The standard Linc platform commission is 2.5% of each successful transaction, in addition to payment-provider processing fees and any applicable taxes/charges. Settlement follows the approved Paystack merchant/subaccount arrangement.

2. Commission basis

Unless a written quotation states otherwise, the Linc commission is calculated on the gross successfully captured transaction value processed through the store, including amounts charged for products/services, delivery and other customer-facing charges. Provider processing fees, dispute fees, transfer fees, taxes and similar third-party charges are separate. Commission and provider fees already incurred are not automatically refundable merely because a merchant later grants a refund, except where applicable law or an express written agreement requires otherwise.

3. Merchant verification and documents

Before payment activation, the merchant must provide accurate and current information reasonably required to verify the business, representative and settlement account. This normally includes: legal and trading name; entity type; CIPC registration number and certificate where applicable; registered/business address; authorised representative's full name and ID/passport; email and mobile number; beneficial-owner information if requested; store/domain details; description of products/services; bank name; account holder; account number and type; and a recent bank confirmation letter or other acceptable proof of account. Additional KYC, financial, fulfilment, licence, source-of-funds or risk information may be requested where reasonably required.

4. Merchant warranties

The merchant warrants that all submitted information is accurate, that the settlement account is lawfully controlled by the merchant or approved account holder, that the representative is authorised to bind the merchant, and that the merchant's goods/services are lawful and permitted by applicable provider rules. Material misrepresentation may result in immediate suspension and withholding of affected settlements while the matter is investigated.

5. Seller responsibility

The store merchant remains the seller of its products/services and is responsible for product descriptions, pricing, stock, taxes, fulfilment, shipping, customer service, warranties, returns, refunds, proof of delivery and compliance with consumer law. Linc Solutions provides website, platform, payment-integration and, where selected, settlement-administration services; it does not become the manufacturer or supplier of the merchant's goods merely by processing or administering payment.

6. Managed settlement window

For Linc Managed Payments, eligible merchant proceeds are ordinarily scheduled for settlement within 7–14 business days after a successful transaction. This is an indicative operational window and not a guaranteed payout date. Settlement may be delayed by weekends/public holidays, payment-provider settlement, refunds, reversals, disputes, chargebacks, fraud screening, order/fulfilment status, compliance checks, bank delays, technical incidents, reserve requirements or other reasonable risk considerations.

7. Reserves, withholding and set-off

Linc Solutions may reasonably retain, defer or offset amounts to cover actual or anticipated refunds, reversals, chargebacks, fraud claims, dispute fees, provider charges, negative balances, undelivered orders, legal obligations or other amounts owing by the merchant. Reserve levels may be adjusted according to transaction volume, refund/chargeback history, fulfilment risk and provider requirements. Amounts no longer reasonably required for these purposes will be released in accordance with the applicable settlement process.

8. Refunds and customer protection

Refund eligibility is governed by the seller's published refund policy, the transaction terms and applicable law. Linc Solutions may delay merchant settlement while a timely refund, cancellation or dispute is being assessed. An approved refund may be deducted from pending or future merchant settlements. Provider processing fees may remain payable where the payment provider does not refund them.

9. Chargebacks, disputes and recovery

The merchant is financially responsible for disputes, chargebacks, reversals, fraud claims, related provider fees and fines arising from its transactions, except to the extent liability cannot lawfully be allocated this way. The merchant must promptly supply requested proof of fulfilment, tracking, delivery, customer communications and other evidence. Amounts may be deducted from pending/future settlement, and a negative balance remains payable by the merchant even if the store or payment arrangement is later terminated.

10. Verified Merchant Payments and Paystack onboarding

For the lower 2.5% Linc platform rate, the merchant must complete Paystack's then-current onboarding/KYC and maintain an approved merchant/subaccount arrangement. Paystack may independently request additional business, owner, identity, banking or financial information. Approval, payout schedules, reserves, account limits and suspension decisions remain subject to Paystack and other relevant payment participants.

11. Split payments and subaccounts

Where approved, Linc Solutions may configure Paystack split payments/subaccounts so that the merchant and Linc Solutions receive their agreed allocations. The merchant authorises the configured Linc commission and any agreed fee-bearer settings. A technical split does not alter the merchant's underlying responsibilities for the goods/services sold.

12. Payment-provider fees

Payment-provider transaction, transfer, dispute and other fees are charged according to the provider's then-current pricing and may change independently of Linc Solutions. Such fees are additional to the stated Linc commission unless a written quotation expressly says they are included.

13. Payment status and fulfilment

A browser redirect, screenshot, email or customer statement is not conclusive proof of payment. Fulfilment may be held until the transaction is confirmed using the configured server-side payment record/verification process.

14. Suspension and termination

Linc Solutions may suspend checkout, settlement or account access where reasonably necessary because of suspected fraud, prohibited products, excessive disputes/refunds, inaccurate KYC, negative balances, legal/provider requirements, security concerns or material breach. Suspension does not extinguish amounts already owing, chargebacks that arise later or other obligations intended to survive termination.

15. Data, confidentiality and security

Payment and verification information may be processed by Linc Solutions, Paystack, banks and other relevant payment participants for transaction processing, fraud prevention, settlement and legal compliance. Full payment-card numbers and CVV values must not be sent through Linc enquiry/support forms. The Linc Solutions Privacy Notice applies to personal information controlled by Linc Solutions.

16. Changes to payment models

Linc Solutions may update commission rates, settlement practices or payment-model requirements prospectively where provider costs, law, risk or operating conditions change. Existing merchants will receive reasonable notice where practicable. A merchant's continued use after the effective date constitutes acceptance where permitted by law; otherwise a new written acceptance may be required.

Payments embedded in websites, applications and IoT services

Where agreed, Linc Solutions may integrate Paystack checkout or recurring billing into customer websites, web applications, mobile applications, dashboards, cloud services and connected-device/IoT solutions. The applicable merchant model, transaction fees, platform commission and settlement arrangement must be agreed for that project.

Payment-dependent digital value — including software access, account activation, controller enablement, licence renewal, cloud access or other paid functionality — must not be treated as successfully paid merely because the browser or application reaches a success screen. The integration should confirm payment server-side using Paystack transaction verification and/or a validated webhook before enabling paid value.

Recurring controller, cloud, webview, API, monitoring or application fees may use Paystack Plans/Subscriptions or another approved recurring-payment method. Recurring charges require the customer's prior acceptance of the amount, interval, service being supplied and cancellation terms.

17. Priority and applicable law

These payment terms form part of the Linc Solutions General Terms and the merchant's applicable quotation/order. If a specific signed merchant agreement expressly conflicts with these terms, the signed agreement prevails for that conflict. Nothing in these terms excludes a right or liability that cannot lawfully be excluded under South African law.

Linc Solutions (Pty) Ltd · Registration 2026/578888/07 · 33 Rolls-Royce Street, Impala Park, Boksburg, Gauteng, 1459 · lincsolutions.za@gmail.com

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