Website & Service Terms and Conditions

1. Website operator

This website is operated by Linc Solutions. References to “Linc Solutions”, “we”, “us” or “our” refer to the business providing the services described on this website.

2. Website use

You may use this website for lawful informational and business-enquiry purposes. You may not attempt to interfere with its operation, probe or bypass security, submit malicious code, misuse forms, impersonate another person or use the website in a manner that infringes the rights of others.

3. Information is not a binding offer

Website descriptions are general capability information and do not constitute a binding quotation, technical specification, guarantee or offer to supply. Scope, pricing, timing, deliverables and dependencies are confirmed in writing for each project.

4. Quotations and project scope

Project work is performed according to the accepted quotation, proposal, statement of work or written scope. Any assumptions, exclusions, acceptance criteria, milestones or customer dependencies contained in that document form part of the project basis.

Changes to scope, new features, additional integrations, altered hardware requirements, extra environments, content changes or work caused by third-party changes may require written approval and may be quoted separately.

5. Pricing, taxes and third-party charges

Prices are valid only for the period stated in the applicable quotation. Taxes are treated as stated in the quotation or invoice and as required by law. Domains, hosting, cloud usage, third-party licences, subscriptions, payment-provider charges, messaging charges, hardware, data costs, paid APIs and other external services are excluded unless specifically itemised.

6. Payment

Payment terms are those stated on the accepted quotation, invoice, recurring-service agreement or other written commercial document. Late or unpaid amounts may result in suspension of non-essential support, hosted services or managed services where permitted by the applicable agreement and law. Any suspension will be managed in accordance with the relevant written service terms.

7. Customer responsibilities

The customer is responsible for timely access to information, systems, hardware, accounts, credentials, approvals, test users, content and third-party services reasonably required to perform the work. The customer remains responsible for the accuracy and legality of materials, data and instructions it supplies.

8. Development, testing and acceptance

Custom software and connected systems may require staged testing, commissioning and customer acceptance. Unless otherwise agreed, acceptance is based on the documented scope and agreed acceptance criteria rather than on functionality outside the approved scope.

9. Intellectual property

Pre-existing tools, libraries, frameworks, templates, know-how, reusable components and development methods remain the property of their respective owners. Ownership or licensing of custom deliverables is determined by the applicable quotation or agreement. Third-party and open-source components remain subject to their own licence terms.

10. Customer data and confidential information

Each party should use reasonable care with confidential business, technical and security information received from the other. The customer should avoid sending passwords or production secrets through the public enquiry form. Access credentials required during a project should be exchanged using an agreed secure method.

11. Hosting, cloud and third-party platforms

Services that depend on internet connectivity, hosting providers, cloud platforms, registrars, payment providers, messaging platforms, external APIs or telecommunications services may be affected by those providers. Linc Solutions cannot guarantee uninterrupted operation of infrastructure outside its reasonable control.

12. Support, maintenance and changes

Ongoing support, monitoring, hosting management, updates, backups, SLA response times and maintenance are included only where expressly agreed. New functionality, content changes, third-party platform changes and changes to external APIs are not automatically included in defect correction or warranty support.

13. Warranty approach

Where an agreed support or warranty period applies, Linc Solutions will use reasonable efforts to correct reproducible defects attributable to the delivered scope. This does not cover new requirements, misuse, unauthorised changes, unsupported environments, third-party outages, third-party software changes, external API changes, customer hardware faults or failures outside the delivered scope unless specifically agreed.

14. Security

Security is a shared responsibility. Linc Solutions uses reasonable engineering practices appropriate to the agreed scope, but no system can be represented as immune from all security threats. Customers remain responsible for account security, access control, user management and safe use of delivered systems unless those responsibilities are expressly included in a managed service.

15. Limitation of liability

To the maximum extent permitted by applicable law, liability will be determined by the applicable project or service agreement and the circumstances of the claim. Linc Solutions is not responsible for indirect or consequential loss arising from third-party services, customer misuse, unauthorised changes or circumstances outside reasonable control, except where liability cannot lawfully be excluded or limited.

16. External links

Links to external websites or services are provided for convenience. Linc Solutions does not control external content, privacy practices, availability or security.

17. Electronic communications

You consent to receiving ordinary project and enquiry communications electronically when you provide an email address or other electronic contact method. Electronic records may be retained as part of the business record for the enquiry or project.

18. Privacy

Personal information submitted through the website is handled in accordance with the Privacy Notice.

19. Governing law

Unless a project agreement states otherwise, these website terms are governed by the laws of the Republic of South Africa. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

20. Changes to these terms

Linc Solutions may update these website terms when services, technology, commercial practices or legal requirements change. The version published on this website applies from the effective date shown above.

21. Contact

General enquiries: lincsolutions.za@gmail.com